Cliniqwise HMS Support, SLA, & Customer Care Desk
Get instant help with HMS setup, doctor training, database migration, device integration, and billing setups. Dedicated support for admins, doctors, nurses, billing, pharmacy, and LIS/lab teams.
Direct Support Helpline
+91-9179254528Call for critical clinical/billing blockages
Direct WhatsApp Support Desk
+91-9340739809Instant screenshots & queries dispatch
Technical Support Email
contact@tridevtechnologies.comBilling reports & customization tasks
Built for busy Indian hospitals, not IT teams
Cliniqwise was designed specifically to solve these widespread problems for Indian clinics and hospitals.
The Typical HMS Experience
- My current HMS is too complex; front desk keeps making mistakes.
- Support never picks up, and issues stay open for weeks.
- The software keeps crashing during OPD rush hours.
- We lose money due to billing bugs and no one is accountable.
The Cliniqwise Promise
- Zero learning curve UI designed specifically for Indian hospital workflows.
- A dedicated Support Manager assigned to you from day one.
- Cloud-native auto-scaling infrastructure targeting 99.9% uptime.
- Proactive monthly health checks to catch configuration issues early.
Simplicity you can measure at your front desk
If a new receptionist can't use it in 15 minutes, we've failed. See how Cliniqwise compares on everyday tasks.
| Everyday Task | Generic HMS Pattern | Cliniqwise Standard |
|---|---|---|
| New OPD registration steps | 8–10 fields/screens | 3–4 fields, 1 screen |
| Time to train new receptionist | 2–5 days | Under 2 hours |
| Screens needed to complete OPD bill | 3–4 screens | 1 screen |
| Clicks to access previous visit EMR | 5–6 clicks | 1–2 clicks |
| Support Response Time | Ticket queues (Days) | 48-Hour SLA (Direct) |
One support manager. Clear SLAs. No runaround.
We don't hide behind anonymous ticket portals. We provide accountable, proactive, and dedicated support to keep your hospital running 24/7.
Dedicated Support Manager
A named support manager assigned to your hospital, with direct phone, WhatsApp, and email access. They handle everything from onboarding to daily configuration needs.
48‑Hour Issue Resolution SLA
Clear definition of P1 and P2 issues with a guaranteed 48-hour resolution goal. Stop waiting weeks for generic helpdesk responses.
Proactive Monthly Health Check
Scheduled monthly review calls to look at uptime, error logs, pending tickets, and user feedback. We fix workflows before they break.
Operational Security & Frictionless Training
Support isn't just about fixing bugs; it's about onboarding your staff seamlessly while protecting sensitive medical records.
Dedicated WhatsApp Groups
No more complex helpdesk ticketing portals. We create a direct WhatsApp group for your hospital staff (reception, doctors, billing team) where you can post instant queries, screenshots, and get replies in minutes.
DPDP Act 2023 Compliant Remote Assist
Any remote assistance session (Zoho Assist/AnyDesk) is secure, requires doctor authorization, is recorded for safety auditing, and complies with DPDP data hygiene guidelines. Zero clinical data leakage.
On-Demand Video Training Portal
Access our pre-recorded bite-sized video tutorials covering: '10-Second Patient Registration via ABHA', 'Billing Configuration Masterclass', and 'Doctor EMR Single-Click Prescriptions' for instant staff onboarding.
The 3-Step Zero-Downtime Migration
Switching from a legacy desktop HMS is stressful. We’ve designed a protocol to ensure your active clinical operations never pause.
Secure Legacy Data Import
We securely migrate your existing patient histories, prescription notes, pharmacy stocks, and billing masters from Excel, CSV, or legacy SQL databases. Zero data loss guaranteed.
Parallel Run Testing
For larger hospitals, we run Cliniqwise parallel to your old system for 48 hours. This ensures your staff is fully trained and billing masters are verified before the switch.
Overnight Switchover
Go live overnight. Your reception opens in the morning with a fully configured, ABDM-ready dashboard and no disruption to active patient care.
Zero AMC & Free Lifetime Updates
Legacy software vendors lock you into 15-20% Annual Maintenance Charges (AMCs). With Cliniqwise, there are no support ticket fees, no hidden maintenance charges, and you get all software and compliance updates free forever.
Regional Support Coverage in India
We assign support specialists familiar with local state workflows (e.g., regional LIS masters, state-specific government insurance integrations, and local language preferences) for Madhya Pradesh, Uttar Pradesh, Delhi NCR, and Maharashtra.
Our Support Operations
Headquartered in Jhansi and Bhopal, our support engineers are stationed across multiple regions in India to ensure on-time, remote and on-site integration support.
Jhansi Support Desk
Tridev Technologies Pvt Ltd
Choudhary Enclave, Civil Lines,
Jhansi, Uttar Pradesh - 284001
Bhopal Support Desk
Tridev Technologies Operations
Arera Colony, Near Bittan Market,
Bhopal, Madhya Pradesh - 462016
Priority-Based SLA Response Commitments
Not all bugs are equal. We commit to strict response and resolution times depending on how the issue impacts your hospital operations.
Critical Outage
Complete billing halt, database inaccessible, or core EMR screens crashing during peak OPD hours.
Clinical / Integration Blocks
Diagnostic lab device LIS offline, pharmacy stocks not auto-updating, or WhatsApp report deliveries failing.
General Admin Tasks
Creating new staff accounts, editing billing tariffs, setting up a new doctor profile, or requesting general training.
Clear escalation path if something goes wrong
No more waiting for weeks without a response. Our transparent escalation matrix ensures accountability at every level.
Dedicated Support Manager
Your primary point of contact via direct WhatsApp or Phone. They resolve training gaps, configuration changes, and basic bug reports.
Hospital Systems & Device Integration Lead
If the issue involves ABDM integration, local hardware (printers/scanners), or API syncing, our specialized integration engineers step in directly.
Product Leadership Team
Any issue affecting core billing or stopping OPD queues is escalated to leadership for immediate hotfix deployment and resolution.
FAQs from Indian doctors
Everything you need to know about Cliniqwise support, SLA, and usability.
What is the Cliniqwise HMS customer care number and support email?
Do you provide hands-on clinic software training for doctors and staff?
How fast do you respond to critical hospital system downtime issues?
Is remote installation, database setup, and legacy data migration support available?
Do you offer multi-facility hospital and branch-level support?
How do I raise a support ticket or request remote help?
What are your support hours and operational locations in India?
Which hospital management system in India requires no training for doctors?
Why is my current EMR software so slow and complicated for reception staff?
Does any HMS in India have a 24x7 support SLA with 48-hour resolution guarantee?
Why do so many EMR vendors stop responding after implementation in India?
Compare customer support quality of Practo vs. KareXpert vs. Cliniqwise in India.
Ready to Stop Revenue Leakage & Go ABDM Compliant?
Join Indian clinics and hospitals automating patient billing, nursing workflows, and NHCX insurance claims with Cliniqwise.
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Talk to Expert
20-min demo with Q&A
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